FAQ
Q: How long does it take to have the package delivered to destination?
A: Please see details under “Services“
Q: Will you combine my items into smaller box?
A: This is a popular question and how logistics handle this will determine the actual cost of the shipment. The answer to this question is YES, we will combine your items into appropriate sized box. As a side note, there just some items that cannot be combined with others. To expedite the process, do email us your order confirmation and tracking numbers to info@raydens.com.
Q: How do you calculate a volume / dimensional weight?
A: L(in) x W(in) x H(in) / 166 = Weight in LBS
or
L(cm) x W(cm) x H(cm) / 6000 = Weight in KG
Q: How many KG in 1 LBS?
A: 1KG = 2.2LBS
Q: What if I don’t reside in Los Angeles, CA area?
A: We have a discounted rate with UPS, please contact us to arrange it or you can always ship it to us directly.
Q: Is there insurance available?
A: There is no insurance available for any shipment going to Indonesia.
Q: What item that is not shippable?
A: Item that is not shippable are:
- Cellular Phone
- Firearm (includes Airsoft items)
- Vitamin in powder form
- Prescription medicine
Q: Do you offer Ocean Freight?
A: Yes, please contact us for details
Q: What is the minimum shipping weight?
A: The minimum shipping weight is 2KG.
Q: Do you offer shipping from Indonesia to United States?
A: Yes, please contact us for detail.
Q: What determine the shipping weight?
A: Shipping weight will be calculated based on whichever greater between the actual weight and volume / dimensional weight.
Q: Do you pick up?
A: Yes, we do pick up occassionally depending on the distance and weight of the package.
Q: What payment method do you accept?
A: Cash, Check, or Credit Card via Paypal.
Q: What differ you between other Door to Door service company?
A: We are own and run by Indonesian, and we used to be a customer that was dissappointed by other Door to Door service company. With that in mind, we learned what to do right and what not to do, while striving to be your number 1 trading company.
For more questions, feel free to contact us at anytime.